The incident report software for incident management in healthcare gives users insight into incident types, frequency, and root cause.
Because incident types are so diverse, the range of types is too expansive to list here.
Here are some incident examples from a survey by HIMSS Analytics which takes data from over 50 hospitals:
1) medication administration error; 2) missed or delayed diagnosis; 3), wrong patient/procedure/side affected; 4) sentinel event (near miss); 5) fall with injury; 6) foreign body left during procedure; 7) pressure ulcer acquired post-op .
It’s important to note that there are many other incident types that could happen in healthcare, such as insurance fraud, noncompliance with official guidelines or policy, and theft of resources.
It is difficult to determine incident types because incident reporting varies by individual practices. The incident report software enables healthcare professionals to document incident type, frequency, cause (root cause), and solution in one place.
With this information readily available, it becomes possible for incident management committees to define incident types most commonly seen that require priority attention. This allows incident management committees to tailor incident management processes into their practices.
There are several advantages which come with incident report software: 1) it increases collaboration by introducing better communication between team members; 2) enhances teamwork; 3) streamlines workflow; 4) provides statistical metrics about risks so teams can organize actions accordingly; 5) enables incident management committees to verify incident types through incident reporting patterns they observe in the software.
At the same time, incident report software can have a number of disadvantages. A possible disadvantage is that this incident report software only works if every staff member uses it and does so consistently.
It is likely not a feasible choice in cases where one department has a great deal of autonomy due to the technology’s dependence on constant documentation for incident management processes to function successfully. This type of incident reporting may work best for hospitals or clinics with more defined departments and procedures than others.
The incident report software makes incident management processes more efficient by allowing information to be accessible faster across different departments. With this information available at their fingertips, incident managers will be able to take action and improve incident management processes as needed.
For incident types falling within the priority bracket, incident managers can adjust policies and procedures to prevent future incidents, and continuously monitor incident type and frequency to improve incident management practices.
Before implementing an incident report system in healthcare, it is important for teams to understand that any technological systems mean nothing if they are not applied properly. Educating staff on how to use incident management software or incident report will help ensure positive results from using such a program.
Staff training should focus on: 1) what information must be included in the incident report; 2) key areas of focus for improving the incident management process; 3) who fills out reports. It is also crucial for managers to implement new technology successfully by tying it in with current incident management processes while working closely with staff.